Terms & Conditions
Last updated: 5th October 2025 Welcome to Melvia (“we,” “our,” or “us”). By accessing or purchasing from our website [https://melvia.in/] you agree to be bound by the following Terms and Conditions. Please read them carefully before using our Website or placing an order. This Website is operated by Melvia , a brand owned and managed by Lani Hospitality Private Limited registered in India. Throughout the site, the terms “we,” “us,” and “our” refer to Melvia By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including additional terms and policies referenced herein or available by hyperlink. By using this Website, you confirm that you are at least 18 years old, or accessing the Website under the supervision of a parent or legal guardian. We strive to display our products as accurately as possible. However, due to variations in screens or photography, the actual product color or texture may differ slightly. All products are subject to availability. We reserve the right to limit the quantity of any product and to discontinue any product at any time without notice. All prices on our Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise. We reserve the right to change prices or correct errors at any time without prior notice. Payment can be made through our secure checkout options including credit/debit cards, UPI, net banking, and other payment gateways available on Shopify. Your payment information is handled securely and not stored by us. We currently deliver across India. Delivery timelines vary by location and will be mentioned during checkout. Once an order is shipped, you will receive tracking details via email or SMS. Melvia is not responsible for delays caused by courier services, incorrect addresses, or unforeseen circumstances. Due to the nature of our products (food-grade items), we do not accept returns or exchanges once the product has been opened or used. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at hello@melvia.in with relevant images. Cancellations are only accepted before your order has been dispatched. Once shipped, it cannot be cancelled. For detailed policies, please refer to our Return & Refund Policy page. All content on this Website-including images, logos, designs, text, graphics, and videos -is the property of Melvia and is protected under applicable intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without our prior written consent. Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using our Website, you consent to the collection and use of your information as outlined there. We do not guarantee that our Website will always be error-free or uninterrupted. To the fullest extent permitted by law, Melvia and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased from it. These Terms and Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana. For any questions, complaints, or clarifications regarding these Terms, please contact us:1. General Information
2. Eligibility
3. Products and Services
4. Pricing and Payment
5. Shipping and Delivery
6. Returns, Refunds, and Cancellations
7. Intellectual Property
8. Privacy
9. Limitation of Liability
10. Governing Law
11. Contact Us
Email: hello@melvia.in
Phone: +91 92205 59419
Address: D-258 Sushant Lok-1 , Gurugram , Haryana , 122009